Last Updated: 01/03/2024

1. Introduction

At ActiveCart.com.bd (hereinafter referred to as "we," "our," or "us"), we value your satisfaction with your purchases. This Return Policy outlines our procedures and guidelines for returning products purchased through our e-commerce platform. By making a purchase on ActiveCart.com.bd, you agree to adhere to this policy.

2. Eligibility for Returns

2.1. To be eligible for a return, the following conditions must be met:

Condition of the Product: Returned products must be unused, undamaged, and in their original packaging with all accessories and documentation included.

The product must be returned within 3 days from the date of purchase.

The product must have all original tags, labels, and packaging.

2.2. Some products or categories may be excluded from our return policy due to hygiene, safety, or other considerations. Any such exclusions will be clearly stated on the product listing.

3. Initiating a Return

3.1. To initiate a return, please contact our customer support team at [Insert Contact Information]. Provide your order number, a description of the item you wish to return, and the reason for the return.

4. Return Process

4.1. Once your return request is approved, we will provide you with instructions for returning the product, including the return address and any shipping labels, if applicable.

4.2. You are responsible for the cost of shipping the product back to us unless the return is due to our error or a defective product.

5. Refunds

5.1. We will process your refund within 7 (Seven) business days after receiving and inspecting the returned product. Refunds will be issued to the original payment method used for the purchase.

5.2. Shipping fees, if applicable, are non-refundable.

6. Exchanges

6.1. If you wish to exchange a product for a different size or color, please contact our customer support team. We will assist you in processing an exchange if available for the product.

7. Damaged or Defective Products

7.1. If you receive a damaged or defective product, please contact us immediately. We may request photographic evidence of the damage or defect to process your return or replacement.

8. Cancellation Policy

8.1. If you wish to cancel an order before it is shipped, please contact our customer support team as soon as possible. Once the order is shipped, our standard return policy applies.

9. Changes to this Return Policy

9.1. We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.

10. Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return, please contact us at: support@activecart.com.bd or Call: 01971211333

By making a purchase on ActiveCart.com.bd, you acknowledge and agree to abide by the terms and conditions outlined in this Return Policy.