Welcome to ActiveCart!  Terms and Conditions

These Terms and Conditions ("Terms", "Agreement") govern your use of our website and the services provided by ActiveCart ("we", "us", or "our"). By accessing or using ActiveCart, you agree to comply with and be bound by the following terms and conditions. Please read these Terms carefully before using the site.

If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

1. Acceptance of Terms

By accessing and using ActiveCart, you agree to be bound by these Terms and all applicable laws and regulations. These Terms apply to all visitors, users, and others who access or use the website. If you do not agree to these terms, you should refrain from using the site.

2. Eligibility

To use ActiveCart and place orders, you must be at least 18 years of age or have the consent of a parent or legal guardian. By using our site, you represent that you meet these eligibility requirements. ActiveCart reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

3. Account Registration

In order to access certain features of the site, such as purchasing products, you may need to register for an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information to keep it accurate and complete
• Keep your password secure and confidential
• Accept responsibility for all activities under your account

We reserve the right to terminate accounts, refuse service, or cancel orders at our sole discretion.

4. Product Information and Pricing

While we strive to ensure the accuracy of product descriptions and prices, errors may occur. In such cases, ActiveCart reserves the right to correct any inaccuracies, update information, and amend pricing at any time without prior notice. This includes inaccuracies related to product descriptions, pricing, availability, and other content.

• All prices displayed on ActiveCart are in Bangladesshi Taka (BDT) (or as specified) and are subject to change at any time.
• Promotions, discounts, and offers are subject to their respective terms and may change or expire without notice.

In the event of a pricing error, ActiveCart reserves the right to cancel any orders placed at an incorrect price.

5. Orders and Payments

When you place an order through ActiveCart, you agree that:

• Your order is an offer to purchase the products listed in your order.
• We may accept or reject your order at our discretion.
• We may limit the quantity of items purchased per person, per household, or per order.

Once an order is placed, you will receive a confirmation email summarizing the details of your order. This confirmation does not constitute acceptance of your order. A binding contract is only formed when we dispatch the products you have ordered.

We accept various payment methods, and by providing payment information, you represent and warrant that:

• The payment information provided is true, accurate, and complete.
• You are authorized to use the payment method.
• You authorize ActiveCart to charge the total amount due for your order, including any applicable taxes and fees.

6. Shipping and Delivery

ActiveCart is committed to delivering products to you in a timely and efficient manner. Shipping times may vary depending on your location, the availability of the product, and other factors.

• Estimated delivery times are provided for convenience and are not guaranteed.
• ActiveCart is not responsible for delays caused by third-party carriers or customs clearance.
• Shipping fees, duties, and taxes are calculated at checkout and are the responsibility of the customer unless otherwise stated.

In case of any issues with delivery or shipment, please contact our customer support team for assistance.

7. Returns and Refunds

We want you to be fully satisfied with your purchase from ActiveCart. If you are not satisfied with the product, you may return it in accordance with our Returns and Refunds Policy:

• Products may be returned within 3 days of delivery in their original condition, including all packaging, accessories, and tags.
• Refunds will be issued to the original payment method within a reasonable timeframe upon receiving the returned product.
• Certain items, such as personal care products, digital downloads, or custom items, may not be eligible for return.
• ActiveCart reserves the right to refuse returns that do not meet these conditions.

For more detailed information, please review our Returns and Refunds Policy page.

8. Intellectual Property

All content on the ActiveCart website, including but not limited to text, graphics, logos, images, videos, product descriptions, and software, is the property of ActiveCart or its content suppliers and is protected by intellectual property laws. You are prohibited from:

• Reproducing, distributing, modifying, or publicly displaying any part of the site without prior written permission.
• Using ActiveCart’s trademarks, logos, or branding without prior consent.

Any unauthorized use of the site’s content may result in termination of your account and possible legal action.

9. Third-Party Links

ActiveCart may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites. By accessing these links, you agree that ActiveCart will not be liable for any loss or damage caused by your use of third-party websites or services.

We encourage you to review the terms and policies of any third-party websites you visit.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ActiveCart and its affiliates, officers, directors, employees, or agents shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or use, whether in contract, tort, or otherwise, arising from or related to your use of the website or services.

In no event shall ActiveCart’s total liability exceed the amount paid by you for the product in question.

11. Indemnification

You agree to defend, indemnify, and hold harmless ActiveCart and its affiliates, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

12. Termination

We reserve the right to terminate or suspend your account and access to the website without notice or liability if you breach these Terms, violate any applicable laws, or engage in any conduct deemed harmful to ActiveCart or its users.

13. Changes to Terms

ActiveCart reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting. By continuing to use the website after changes have been posted, you agree to be bound by the updated Terms.

14. Governing Law

These Terms and any disputes arising from your use of ActiveCart are governed by the laws of E-commerce guidelines-2021 which is issued by the Ministry of Commerce, Government of the People's Republic of Bangladesh, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in People's Republic of Bangladesh for the resolution of any disputes.

15. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

ActiveCart Customer Support
Email: [email protected]
Phone: +88 0197 1211 333
Address: Rupayan Trade Center 114, Kazi Nazrul Islam Ave., Dhaka 1205

Last Updated: 01/10/2024