Last Updated: 01/03/2024

1. Introduction

At ActiveCart.com.bd (hereinafter referred to as "we," "our," or "us"), we are committed to providing exceptional customer support to ensure a positive shopping experience for our customers. This Support Policy outlines our procedures and guidelines for providing support and assistance to our valued customers.

2. Contacting Support

2.1. If you require assistance or have any questions or concerns, you can contact our customer support team at [Insert Contact Information]. Our support team is available during our business hours, which are [Insert Business Hours].

2.2. We aim to respond to all customer inquiries within [Insert Response Time] business hours.

3. Types of Support

3.1. We offer support for the following types of inquiries:

Product Inquiries: Information about our products, including features, specifications, and availability.

Order Assistance: Assistance with placing orders, tracking shipments, and resolving order-related issues.

Returns and Refunds: Assistance with our return and refund process, including eligibility and timelines.

Technical Support: Assistance with technical issues related to our website or mobile application.

4. Support Channels

4.1. You can contact our customer support team through the following channels:

[Insert Contact Channels, e.g., Email, Phone, Live Chat]

4.2. Please use the appropriate channel for your inquiry to ensure efficient assistance.

5. Response Times

5.1. We strive to respond to inquiries within our business hours as follows:

Product Inquiries: [Insert Response Time]

Order Assistance: [Insert Response Time]

Returns and Refunds: [Insert Response Time]

Technical Support: [Insert Response Time]

6. Escalation

6.1. If your inquiry is not resolved to your satisfaction, you may request to escalate your issue to a supervisor or manager. We will make every effort to resolve escalated issues promptly.

7. Language Support

7.1. Our primary language of support is [Insert Primary Language]. We will do our best to assist customers in this language. However, we may offer limited support in additional languages as needed.

8. Feedback

8.1. We value your feedback. If you have suggestions for improving our support services or encounter any issues with our support team, please let us know. Your feedback helps us improve our service quality.

9. Changes to this Support Policy

9.1. We reserve the right to update or modify this Support Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.

10. Contact Us

If you have any questions or concerns about our Support Policy or need assistance, please contact us at: support@activecart.com.bd

[Insert Contact Information]

By using our services, you acknowledge and agree to abide by the terms and conditions outlined in this Support Policy.